Homecrown Velvet Quilted Sofa Cover for 5 Seater Sofa- Cream

Manufactured and Marketed By:

HOMECROWN
Address: Plot No.452, Shri Ram Enterprises
Old Dalbir Nagar, Panipat
Pin- 132103, HR, INDIA

Country Of Origin:

India

Customer Care Contact:

HOMECROWN
Address: Plot No.452, Shri Ram Enterprises
Old Dalbir Nagar, Panipat
Pin- 132103, HR, INDIA
Email: support@homecrown.in

Hello, Valued Customer!

At HOMECROWN, we strive to ensure a seamless and delightful shopping experience. Please review our comprehensive return and exchange policy below:

Return Policy

Our return policy applies exclusively to items purchased on www.homecrown.in. You have a 3-day (72-hour) window from the date of receiving your item to request a return. After this period, unfortunately, we cannot offer a full refund or exchange.

Eligibility Criteria for Returns:

• Condition: The item must be unused and in its original condition.
• Packaging: It should be in the original packaging, complete with all brand tags and labels, including MRP labels & tags.

Non-Returnable or Non-Exchangeable Items:

Please note that items purchased during a sale or those that have been customized are not eligible for return or exchange. All sale items and customized orders are final.

Return Request Process:

Initiating a return is easy. Simply contact us at support@homecrown.in to receive approval and a return shipping label. Returns sent without prior approval will not be accepted.

Damaged Items:

Upon receiving your order, inspect the items promptly. If an item is defective or damaged, contact us within 3 days (72 hours) with the following details:

• Video of Unboxing the Product
• All side images of the Outer and Inner Packaging
• Images of the delivered product, highlighting the damage
• Condition of the packet at the time of delivery (Intact or Torn)

Cancellation Policy:

Within 12 Hours: Contact us within 12 hours if you’ve ordered the wrong item for a 100% refund. After Processing: Orders processed and assigned to the courier cannot be canceled. Unresponsive customers after three attempts will result in automatic order cancellation, and prepaid orders will be refunded after deduction of applicable charges.

Shipping Returns:

You are responsible for the shipping costs of returning your item. Shipping costs are non-refundable. For more expensive items, consider using a trackable shipping service or purchasing shipping insurance.

Refunds:

The amount will be refunded to your bank account within 3-7 days after the product is received by us.

Shipping and Pickup Charges:

Color Variation Disclaimer:

Colors displayed on our website may slightly vary from the actual product due to various factors such as:

• Photography Lighting
• User Screen Settings
• Screen-to-Screen Color Ratio

Please be aware that slight changes in color shade are considered normal and are not eligible for return or exchange. Minor differences of ±2% in color shades or sizing are acceptable as per global standards.

Return Due to Color:

Returns due to color will only be considered in the following cases:

• Significant Discrepancy
• Exclusions for Slight Changes

Additional Information:

Our return policy is designed to accommodate various scenarios, and we encourage you to review the details below.

Disclaimer:

Last Decision by HOMECROWN: The final decision regarding returns, exchanges, and dispute resolutions will be made by HOMECROWN. Jurisdiction: All disputes are subject to the jurisdiction of Panipat, as we are based in Panipat. Acceptance of Policies: By purchasing products from us, you agree to all our policies. We reserve the right to change these policies without prior information.

Quality not as per expectations will not be considered a valuable point for return decisions as it can be different person to person as we are already giving the best possible product in the price we are charging for your order. If a customer ordered something and it's a mistake from the customer's end, then the customer has to ship the product back to our warehouse and we will check and issue return/refund or exchange as per our internal audit.